Fix payment bug, such as declined or incomplete transactions

If y'all have bug paying for Google products, you might need to fix a problem with your payments profile.

Discover the outcome you're experiencing beneath:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Endeavour these suggestions to resolve the event:

  • If this message is followed by instructions for submitting boosted information to us, please exercise so. The other steps listed are unlikely to resolve this effect.
  • Check whether the billing address for your payment method (such equally a credit menu) matches the accost recorded in your Google payments eye settings. If they don't match, update your accost in your Google payments centre, and try the transaction again.
  • Try using a Google Play souvenir menu to consummate the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, effort the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Attempt signing in to an existing Google account and placing the order once more.
    • Try creating a new Google account if you don't already accept i and visiting the Google Store to try the transaction once again.

"Unable to complete transaction: Expired card"

Bank check to see if your payment method is upwards to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please utilize another class of payment."

Note: These steps besides apply if you encounter the mistake message "Your payment didn't go through. Please try a unlike payment method or try once again subsequently."

Try the post-obit:

  1. Check to see if your payment method is upwardly to date. If it isn't, update information technology in the Payments eye, then try your buy again.
  2. Brand sure you lot have plenty money in your business relationship for the buy.
  3. If you're still having issues, contact your banking company to see if in that location's a problem with your account.
  4. Effort making the purchase over again with a dissimilar payment method.

"Your payment was declined due to an issue with your account"

If y'all run into this bulletin, it might exist considering:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more than data to protect your account against fraud.
  • We demand a little more information to comply with EU police (European customers only).

To set up the issue, try the following:

  1. Get to the Payments center.
  2. Accept action on any errors or requests in the payments centre.
    1. You might demand to verify your identity before you tin can buy anything through your Google Account.
  3. Brand sure your proper name, address, and payment information are upward to date.

"Unable to process payment: Low card residuum"

You might non have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the menu before you can employ it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge carte.
  4. Within two days, you'll find a temporary charge on your menu statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the eight-digit code.

If you attempt to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait upwardly to 2 days.
    • If more than 2 days: Check your menu argument. You should find a temporary accuse from Google called "GOOGLE Exam," with an eight-digit lawmaking.

Card is grayed out & says "card is ineligible"

You can't utilise this carte for this purchase. Try to make the purchase again with a unlike menu.

If the card you want to apply isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Learn more about what to exercise if you temporarily or permanently closed your payments profile.

If yous're all the same having problem, contact support.

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